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FAQ's

What is a traditional 2-day course? 

The traditional 2-day CPO course consists of 2 eight-hour days of classroom instruction.  This format of course will conclude with an opportunity to take the CPO exam and become certified.  See course formats for more info.

 

What is a "Fusion" course, and what is the "Online Primer"? 

Fusion is the type of CPO course we primarily teach.  Fusion CPO courses consist of an online portion (called the Online Primer) that teaches you some of the CPO course content at home/work, in front of your own computer & at your own convenience before you ever come to class.  Once this online primer is completed, you attend an 1-day (8-hour) classroom session to finalize the certification process. 

For fusion courses, upon registration, we will send you the CPO handbook via USPS Priority Mail. In this same package we will include a welcome letter with your unique instructions and access code to begin the online primer training module.  The online primer takes 7-10 hours depending on the person and must be completed prior to arriving for your classroom session.  Once you complete the online primer, the computer will provide you with a certificate of completion that will need to be printed and given to the instructor when you arrive for your CPO classroom session.

 

What if I have already been certified as a CPO?

Those who are currently CPO certified or who have expired within the previous 365 days may take advantage of an expedited re-certification process.  You do NOT need to complete the online primer (see above).  You need only register for the course, attend the 1-day classroom session, and take and pass the certification exam (make sure you review before coming to class!!).  The cost of this re-certification process is $300 and includes the newest version of the CPO handbook, all course materials, worksheets, handouts, the examination, the classroom instruction, and a 5-year certification.  Choose the "RENEWAL - CURRENTLY CPO CERTIFIED" option at check out.  Once registered, please email a copy of your current or recently expired CPO certification to us at info@premierpoolmanagement.com for verification.  

If you are currently certified, but want to take advantage of the the online primer to receive a thorough knowledge review before the class...please select "FIRST TIME CERTIFICATION" registration option at check out ($350).   

 

How much does the certification cost? 

The 2019 registration fee for our CPO courses is $350 per person ($300 for a renewal - see above).  This fee covers everything except lunch!  Your CPO handbook, all course materials, worksheets, handouts, access to the online training portion of the course (new students only), the examination, the classroom instruction, and the certification!

 

I already purchased and completed the online "CPO Primer" somewhere else, what is the cost to attend your 1-day classroom session and take the exam to finalize my certification?   

$120.  Please call or email us to register over the phone.  This option is not available for online registration at this time.  

 

What knowledge and experience is required to enroll in this course?

There are no prerequisites for this course.  You do not need to be a pool maintenance professional or pool expert.  We see many home pool owners, municipal park-board members, recreation supervisors, head lifeguards, and sometimes even the "lifelong learner" who is simply thirsty for knowledge.  With focus and a willingness to learn, almost anybody can take this course and receive the CPO certification.  

 

Where/how do I log-in for my online Fusion training? 

Follow the instructions that were sent with your book step by step.  In summary, you will need to visit www.nspf.org and create an account, then add the Fusion training package to your profile using the red/yellow code that we sent with your book, then you can begin the online training on nspf.org.  If you have lost your code/instructions or if you need assistance logging in the first time ... please give us a call at 614.642.2276.  We'll be happy to assist you.  

 

Why should I take CPO training with Premier Pool Management (PPM)? 

1) All PPM instructors actively work every single day in large, bustling pool environments.  We know and understand the challenges of this field because we deal with them day-in and day-out.  We did not learn the CPO course material sitting in a classroom ... we have practical knowledge from real-life experience and we LOVE sharing our experiences with class participants with the hope of helping you avoid some of the pitfalls and errors that we have experienced in our careers.  
2) We make the content interesting!  We have real-life situations and solutions to apply to every topic discussed in the course.  Your classroom time with us will fly by!
3) PLUS....once you have completed the course and receive your certification, you can call on us to discuss any problems/issues/questions you have relating to the material covered in the course.  As a matter of courtesy to our participants, the team of instructors at Premier Pool Management LLC offers this to you at no additional charge.

 

Who should take this training and obtain the CPO Certification?

In addition to swimming pool operators and maintenance supervisors, we often welcome home pool owners, municipal park board members, recreation supervisors, hotel general managers, hotel engineering staff, head lifeguards, college students, and sometimes even the casual "lifelong learner" who is simply thirsty for knowledge.  This is also a great certification for professionals who, at times, need to "back-up" a pool maintenance professional due to vacation schedules or vacancies in employment.  

 

Do you teach the traditional 2-day course?

We typically teach the Fusion style course (see above) for our regularly scheduled courses. We can and do teach the traditional 2-day course for private groups if they prefer this format.  Please contact us if interested in a private course. 

 

Do you teach private courses?  

All the time!  Contact us for pricing for your private group training.  We can teach at your location and we take great pride in our ability to be flexible with the scheduling of private groups (dates and times, etc).  With multiple instructors on staff we can honor just about any request!

  

Is there a discount for active or retired military personnel?  

Absolutely!  Please email us at info@premierpoolmanagement.com and we'll send you back a discount code to save you an additional $25 when registering.  You will need to bring and show your military identification when you arrive for the class.  Thank you for your service to our country!

 

Is the course taught in Spanish?

We do not teach in Spanish at this time, but we are able to provide the online primer,  CPO handbook, and examination in Spanish - simply request it during the checkout process.  This will help native speakers follow the material during the course.  The classroom session will be taught in English.  

 

Can I earn Continuing Education Units (CEU's) for taking this class?

Yes, by way of the National Swimming Pool Foundation (NSPF), we are an Authorized Provider of International Association for Continuing Education and Training (IACET) continuing education units (CEUs). IACET CEUs are recognized internationally for professionals who need them for their job responsibilities such as environmental health officials and teachers.  In addition to being an IACET CEU provider, our courses are approved for CEUs by many other agencies and organizations. Let us know prior to the course if you will be requesting CEU's.  

 

What is the refund policy for equipment and supply purchases?

Refunds are permitted 30 days from purchase date so long as products have not been opened, used, or damaged.  Three will be a 20% restocking fee on all returns.  Please email us for a RMA# before sending us your return. Return shipping must be paid by the customer. 

 

What is the cancel/refund policy for CPO courses?

You may transfer your registration to a future Premier Pool Management CPO course anytime before your course date with no penalty, however your online primer must be finished within 6 months from the date you first activate it.

You may substitute a different person at any time prior to the course as long as the online primer has not been activated yet.  Once the online primer is activated in a student's name, it cannot be transferred to another person without a $50 fee. 

Refund requests received 2 weeks or more prior to your original course date are entitled to a refund, less $50.  Any materials that have been sent out will need to be returned for the refund to be processed.  Refund requests inside of 2 weeks prior to your original course date are not available. 

 

Is there a minimum number of participants required to make a course run?

While a class cancellation for lack or enrollment is very rare, it can occur.  Each course has a minimum number of participants required to run the course.  If that number is not met 8 days prior the course, we may need to cancel the course.  We will offer you the choice to move your registration to a future Premier Pool Management CPO course at no charge, or to receive a full refund less the cost of any books and materials you decide to keep.

 

Is the CPO certification exam "hard"?

The exam is 50 questions and you must score a 75% to pass.  The test is not an "easy" test, but the online primer and the classroom training provide the information to allow the vast majority of students to pass the exam.  The exam is open book, open note, and calculators ARE permitted.  The class is less about memorization, and more about being able to do simple math (addition, subtraction, multiplication, and division) and the ability to find information in the book.  If you take the online primer training seriously, complete the practice test / homework assignment that we provide, and ask questions in class ... you have a very good chance of passing. 

 

What happens if I do not pass the exam?

The online training is very thorough, and the classroom session serves to fill in any "blanks" that may exist with your understanding of the content.  If participants take the online primer training seriously, complete the short math "homework assignment" that we provide you before coming to the classroom session, and ask questions in class when unsure about a topic --- it is very rare that a participant will not pass the exam.  The exam is open book, open note, and calculators ARE permitted, Passing the exam is more a matter of understanding the information and being able to find this information in the manual than memorization.  However, should you not pass the exam, an opportunity may be made available to retake the exam at the instructor's discretion for $40, payable at that time. OR, you may come to a future Premier Pool Management class and re-take the exam for $40.  Please let us know beforehand if you plan to attend a future class.

 

Is lunch provided?

In an effort to keep registration costs low, lunch is on your own.  The course will be scheduled in an area with nearby eateries and food options.  Participants are welcome to bring their own lunch as well.  The break for lunch will typically be 45 minutes at 11:30am.   

 

What should I bring to the course?

Participants are encouraged to wear comfortable, casual clothes.  Classrooms can get chilly and often we are not in direct control of the thermostat, so we recommend you bring a light jacket or sweater as well.  Additionally, it is highly recommended that you bring a calculator.  You will be permitted to use a calculator in class and on the exam. Please note, you will NOT be permitted to use your cell phone calculator app on the exam, so bring an old-fashioned, simple calculator.  You must also bring your "Certificate of Completion" from your online primer training.  And finally, bring your lunch if you don't want to go out and grab a bite.

 

Is there a discount for multiple registrations?

Yes.  Organizations with 5 or more registrations in the same class are eligible for a 10% discount on each registration.  
I lost my certification card.  Can it be replaced?
Yes.  The quickest way to get a replacement card is to contact the NSPF directly at (719) 540-9119 and request a replacement certification card.  You can also email them at service@nspf.org, but we have found that calling them is quickest.  If you are not successful with the NSPF, please free to call or email us as well.  We can work with the NSPF to get your certificate reissued.